Each time we call, it's busy, no appointments available, everything is booked, but when we go there personally, despite there being nobody waiting (as they claim all appointments are taken), they refuse us saying we need an appointment. Only in Gelsenkirchen!!!

Visited the BürgerCenter and everything was perfect. Friendly service, fast, and on time.

Municipal building.

The process for obtaining a new ID card was quick and painless. The staff were very friendly, especially helpful and supportive to senior citizens. Thank you very much.

I booked my appointment online in the morning for the evening – it was completely empty, so there was no waiting time. The employee was super friendly and still nice even at that late hour – everything went perfectly! ✨️